Refund & Cancellation Policy

1. Nature of Service

ReviewQR is a digital software service (SaaS). Upon payment confirmation, access to the ReviewQR dynamic review assistant, QR downloads, and printable tabletop templates is provisioned electronically and immediately.

2. Cancellation Policy

Because our digital service operates on a flat annual fee (₹500 per year) with no automatic recurring card charges:

• Pre-Activation / Order Cancellation: If you made a duplicate payment or created a business QR by mistake, you can request cancellation within 7 days of purchase.
• Subscription Expiration: Your license automatically expires after 365 days. We do not automatically charge your card or bank account. If you do not wish to continue using ReviewQR, simply do not renew.
• Account Deletion: You may request deletion of your account and QR code at any time by contacting support.

3. Refund Eligibility

We stand behind our software and want to ensure you receive what you paid for. You are eligible for a full refund (₹500) under the following conditions:

4. Non-Refundable Situations

Refunds cannot be granted under the following circumstances:

• Requests submitted after the 7-day evaluation window has elapsed.
• Customer review volumes or star ratings: ReviewQR provides assistive review tools; we cannot force end-customers to leave reviews or guarantee specific ratings, as those depend entirely on your customers’ voluntary feedback.
• Accounts terminated or suspended due to violation of our Terms of Service (such as fraudulent reviews or illegal activities).
• Changes in business ownership, store relocation, or closure after the initial 7-day period.

5. How to Request a Refund

To request a cancellation or refund, follow these simple steps:

1. Send an email to bangarabhay78@gmail.com from your registered email address.
2. Use the subject line: Refund Request - [Business Name] - [Order ID]
3. Include your Razorpay Payment ID or Order Reference ID, along with a brief explanation of the technical issue encountered.

Our support team will review your request and respond within 24 to 48 business hours with confirmation.

6. Refund Processing & Timeline

Once your refund is approved by our team:

• The refund is immediately initiated through the Razorpay Payment Gateway back to the original payment source (UPI account, debit/credit card, or net banking account).
• According to standard banking clearing systems and Razorpay settlement cycles, the funds typically reflect in your account within 5 to 7 business days.
• You will receive a Razorpay refund notification email containing the Refund Reference / ARN number for tracking with your bank.